Our Return Policy

At Mantra Paan & Cafe, customer satisfaction is our priority. If you receive any item that is incorrect, damaged, or defective, please reach out to us as soon as possible. We carefully handle all products, especially fresh items like paan, juices, and milkshakes, but in case of any issue, we’re here to help with a return, exchange, or refund—based on the condition and type of product.

Our Return Policy.

At Mantra Paan & Cafe, we care deeply about your satisfaction. If you’re not happy with your order for any reason, we’re here to help. Please review our Return & Exchange Policy below for guidance on how to proceed.

Returns

Eligibility for Returns:

  • Items must be in their original condition, unused, and with all original packaging intact.

  • Perishable goods such as paan, fresh juices, milkshakes, smoothies, coffee, and bakery items are generally not eligible for return unless damaged or incorrect.

  • For non-perishable or packaged products, return eligibility may vary based on condition and reason.

Return Process:

  • To start a return, please contact our customer support at info@mantrapaancafe.com.au with your order number and reason for the return.

  • Our team will issue a Return Authorization (RA) number and provide instructions.

  • Securely pack the item, include the RA number, and a copy of your original proof of purchase.

Return Shipping:

  • Customers are responsible for return shipping costs. Shipping fees are non-refundable.

  • We recommend using a tracked courier service for safe return handling. Mantra Paan & Cafe is not liable for lost or undelivered return shipments.

Refunds:

  • Once your return is received and inspected, we’ll notify you regarding approval.

  • If approved, your refund will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.

Exchanges

Eligibility for Exchanges:

  • Exchanges are allowed if you receive a defective, damaged, or incorrect item.

  • For non-perishable products, exchanges may be possible depending on item availability and condition.

Exchange Process:

  • To request an exchange, contact info@mantrapaancafe.com.au with your order number, product details, and reason for the exchange.

  • Our support team will provide an Exchange Authorization (EA) number and step-by-step instructions.

  • Pack the item securely with the EA number and proof of purchase.

Exchange Shipping:

  • Return shipping for exchanges is the responsibility of the customer.

  • Replacement item shipping will be covered by Mantra Paan & Cafe.

  • Use a tracked service to ensure the item reaches us safely.

Non-Returnable and Non-Exchangeable Items

  • Fresh and made-to-order food items (e.g., paan, juices, milkshakes, etc.) unless defective or damaged

  • Gift cards or promotional vouchers

  • Personal care or hygiene products (if applicable)

Contact Us

If you have any questions regarding our Return & Exchange Policy, feel free to reach out:

Email: info@mantrapaancafe.com.au